TV troubleshooting and FAQs

Question

How to connect an external device to the TV?  

 

Situation

The TV functionalities can be extended by connecting an external device to the TV. Different devices require different types of connections.

Examples of external devices:

• DVD or BluRay players

• Home Theatre Systems

• External speakers or sound bars

• Video or game consoles

• Set-top boxes

• Hard Disc Drives

 

Checklist

Ensure that:

• Both the TV and the external devices are connected to a power supply.

• The software on both devices is up-to-date (recommended).

 

Answer

To connect an external device to the TV, proceed as follows:
 

Note: To watch a video about "How to connect external devices" click on the link at the end of this articles.


1. Verify available cable connections

For the best audio and picture quality, it is advisable to use an HDMI cable.

If there is an HDMI port on the external device, proceed with step 2.  

If the external device does not have an HDMI port, proceed with step 8 to find alternative connections.

 

 

2. Connect the device

• Plug the HDMI cable into the external device and the TV. A number indicates the port name on the TV (for example HDMI 1). Remember the port name on the TV, this will be required during step 4.

 

If the external device can play high resolution video content (4K), a connection via a High Speed HDMI Cable (1.4 and higher) is recommended. Related articles for Philips UHD TV´s can be found below this article.

 

Note: To avoid audio and video synchronisation issues, ensure to connect the device and the TV directly (without other equipment or adapters in between).

 

3. Only after connecting the devices, switch on the TV and the external device.


4. On the TV, select the HDMI source

• Press the "Source" button on the remote control of the TV and select the port name to which the cable has been connected (e.g. HDMI 1).

• Press "OK" on the remote control to confirm the selection.

 

5. HDMI ARC (for external audio devices only)

If an HDMI 1.4 cable is used to connect an audio device, it is recommended to activate ARC function within the TV and the external device. If ARC is enabled, the TV sends sound signals back to the device.

 

Note: Ensure to connect the HDMI cable into the HDMI ARC port of the TV if the sound needs to be played from external speakers.

 

6. HDMI CEC - Easylink settings

The TV´s Easylink functionality improves the communication of devices connected via HDMI. The Easylink setting enables additional functionality of the HDMI cable (HDMI CEC).

• Switch ON [Easylink] within the TV menu and ensure that CEC options within the external device are activated (if available).

 

7. On the external device, select the TV as "Source" to establish the connection.

The TV and the external device are now connected via HDMI.

 

8. Alternative connections

If there is no HDMI port available to connect the device, the following alternative connections can also be established:

Note: The availability of the different connections mentioned below might vary from device to device.

 

SCART (video and audio)

• SCART can be used if a HDMI connection is not possible

• Use the supplied SCART adapter cable to connect the device

• Follow steps 2 - 6 above while using a scart cable instead of an HDMI cable

 

  

YPbPr (video and audio)

YPbPr is the predecessor of HDMI and can handle the same HD picture quality.

• Use the supplied YPbPr adapter cable to connect the device

• Match the YPbPr (green, blue, red) connector colours with the cable plugs while connecting

• Add the L/R cinch to mini-jack cable for sound

• Follow steps 2 - 6 above when using a YPbPr instead of an HDMI cable

  

L/R cinch to mini-jack (audio only)

Also known as a red-white-to-headphone cable

• Plug the cable into the headphone exit of the TV

 

 

  

Audio Out - Optical (audio only)

• This Audio cable will send the sound of the TV to the HTS with the best possible quality

• Connect this sound cable to an Audio In - Optical connection on the HTS

• This optical connection can carry 5.1 audio channels

 

 

Related articles:

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Question

How to connect an external device to the TV?  

 

Situation

The TV functionalities can be extended by connecting an external device to the TV. Different devices require different types of connections.

Examples of external devices:

• DVD or BluRay players

• Home Theatre Systems

• External speakers or sound bars

• Video or game consoles

• Set-top boxes

• Hard Disc Drives

 

Checklist

Ensure that:

• Both the TV and the external devices are connected to a power supply.

• The software on both devices is up-to-date (recommended).

 

Answer

To connect an external device to the TV, proceed as follows:
 

Note: To watch a video about "How to connect external devices" click on the link at the end of this articles.


1. Verify available cable connections

For the best audio and picture quality, it is advisable to use an HDMI cable.

If there is an HDMI port on the external device, proceed with step 2.  

If the external device does not have an HDMI port, proceed with step 8 to find alternative connections.

 

 

2. Connect the device

• Plug the HDMI cable into the external device and the TV. A number indicates the port name on the TV (for example HDMI 1). Remember the port name on the TV, this will be required during step 4.

 

If the external device can play high resolution video content (4K), a connection via a High Speed HDMI Cable (1.4 and higher) is recommended. Related articles for Philips UHD TV´s can be found below this article.

 

Note: To avoid audio and video synchronisation issues, ensure to connect the device and the TV directly (without other equipment or adapters in between).

 

3. Only after connecting the devices, switch on the TV and the external device.


4. On the TV, select the HDMI source

• Press the "Source" button on the remote control of the TV and select the port name to which the cable has been connected (e.g. HDMI 1).

• Press "OK" on the remote control to confirm the selection.

 

5. HDMI ARC (for external audio devices only)

If an HDMI 1.4 cable is used to connect an audio device, it is recommended to activate ARC function within the TV and the external device. If ARC is enabled, the TV sends sound signals back to the device.

 

Note: Ensure to connect the HDMI cable into the HDMI ARC port of the TV if the sound needs to be played from external speakers.

 

6. HDMI CEC - Easylink settings

The TV´s Easylink functionality improves the communication of devices connected via HDMI. The Easylink setting enables additional functionality of the HDMI cable (HDMI CEC).

• Switch ON [Easylink] within the TV menu and ensure that CEC options within the external device are activated (if available).

 

7. On the external device, select the TV as "Source" to establish the connection.

The TV and the external device are now connected via HDMI.

 

8. Alternative connections

If there is no HDMI port available to connect the device, the following alternative connections can also be established:

Note: The availability of the different connections mentioned below might vary from device to device.

 

SCART (video and audio)

• SCART can be used if a HDMI connection is not possible

• Use the supplied SCART adapter cable to connect the device

• Follow steps 2 - 6 above while using a scart cable instead of an HDMI cable

 

  

YPbPr (video and audio)

YPbPr is the predecessor of HDMI and can handle the same HD picture quality.

• Use the supplied YPbPr adapter cable to connect the device

• Match the YPbPr (green, blue, red) connector colours with the cable plugs while connecting

• Add the L/R cinch to mini-jack cable for sound

• Follow steps 2 - 6 above when using a YPbPr instead of an HDMI cable

  

L/R cinch to mini-jack (audio only)

Also known as a red-white-to-headphone cable

• Plug the cable into the headphone exit of the TV

 

 

  

Audio Out - Optical (audio only)

• This Audio cable will send the sound of the TV to the HTS with the best possible quality

• Connect this sound cable to an Audio In - Optical connection on the HTS

• This optical connection can carry 5.1 audio channels

 

 

Related articles: