TV troubleshooting and FAQs

Situation

A reset to factory settings will return the picture, sound and ambilight settings of the television back to the original factory values.

Answer

To return the television to factory default, proceed as follows:

Press the “Home” / “Settings” button on the remote control of the television and select:

[Setup] > [TV settings] > [General Settings] > [Factory Settings] > [Yes]

Or

[Settings] > [General settings] > [Factory settings] > [OK]

Or

[All settings] > [General settings] > [Factory settings] > [OK]

Note:

• The menu paths described above can slightly differ among different TV models.

• The channel and network settings and recordings will not be affected when returning to the default factory settings.



Related articles:

Situation

A reset to factory settings will return the picture, sound and ambilight settings of the TV back to the original factory values.


Note: The channel- and network settings and recordings will not be affected when returning to the default factory settings.


Answer

To return the TV to factory default, proceed as follows:


Android 2014 TVs

• Press the “Settings” button on the remote control of the TV and select:

[Setup] > [General settings] > [Factory settings] >

• Use the arrow-right key on the remote to select [OK]  

• Press the “OK” button on the remote control to confirm the selection  


Android 2015 TVs

• Press the “Settings” button on the remote control of the TV and select:

[All settings] > [General settings] > [Factory settings] > [Settings]

• Use the arrow-right key on the remote to select [OK]  

• Press the “OK” button on the remote control to confirm the selection   

Android 2k16, 2017 and 2018 TVs

• Press the “Settings” button on the remote control of the TV and select:

[All settings] > [General settings] > [Factory settings]

• Use the arrow-right key on the remote to select [OK]  

• Press the “OK” button on the remote control to confirm the selection  

Android 2019 TVs
• Press the “Menu” button on the remote control of the TV and select:
[Frequent settings] > [All settings] > [General settings] > [Factory settings] 
• Use the arrow-right key on the remote to select [OK] 
• Press the “OK” button on the remote control to confirm the selection

Note:
For model 9104 of 2019, follow the '2018' instructions.

Related articles:

Always here to help!
Please ensure that your television is updated with the latest software version. 
Current selection: All TVs
Click here for users manuals, software, and more for this TV.
Select a different TV here.

Situation

A reset to factory settings will return the picture, sound and ambilight settings of the television back to the original factory values.

Answer

To return the television to factory default, proceed as follows:

Press the “Home” / “Settings” button on the remote control of the television and select:

[Setup] > [TV settings] > [General Settings] > [Factory Settings] > [Yes]

Or

[Settings] > [General settings] > [Factory settings] > [OK]

Or

[All settings] > [General settings] > [Factory settings] > [OK]

Note:

• The menu paths described above can slightly differ among different TV models.

• The channel and network settings and recordings will not be affected when returning to the default factory settings.



Related articles:

Situation

A reset to factory settings will return the picture, sound and ambilight settings of the TV back to the original factory values.


Note: The channel- and network settings and recordings will not be affected when returning to the default factory settings.


Answer

To return the TV to factory default, proceed as follows:


Android 2014 TVs

• Press the “Settings” button on the remote control of the TV and select:

[Setup] > [General settings] > [Factory settings] >

• Use the arrow-right key on the remote to select [OK]  

• Press the “OK” button on the remote control to confirm the selection  


Android 2015 TVs

• Press the “Settings” button on the remote control of the TV and select:

[All settings] > [General settings] > [Factory settings] > [Settings]

• Use the arrow-right key on the remote to select [OK]  

• Press the “OK” button on the remote control to confirm the selection   

Android 2k16, 2017 and 2018 TVs

• Press the “Settings” button on the remote control of the TV and select:

[All settings] > [General settings] > [Factory settings]

• Use the arrow-right key on the remote to select [OK]  

• Press the “OK” button on the remote control to confirm the selection  

Android 2019 TVs
• Press the “Menu” button on the remote control of the TV and select:
[Frequent settings] > [All settings] > [General settings] > [Factory settings] 
• Use the arrow-right key on the remote to select [OK] 
• Press the “OK” button on the remote control to confirm the selection

Note:
For model 9104 of 2019, follow the '2018' instructions.

Related articles: