TV troubleshooting and FAQs

The article below is applicable to Philips Smart TVs of 2011 and newer


Situation

To navigate or type on the TV screen, an external mouse and keyboard can be connected to the TV.


Checklist

Ensure that:

● the TV’s software is up-to-date


Answer

1. Compatibility

Use a normal plug & play mouse or keyboard with the following functionalities:

• At least a USB 2.0 connection

• Without special functions (like additional buttons, keyboards with touchpad or scroll functions)

• Conform the HID standard (usually this is mentioned on the box and/or in the manual)

2. Installation

Installing a keyboard:
Connect the keyboard to a USB port of the TV. The TV will automatically recognize the keyboard and show an installation menu. Check the layout and test the functionality there. Close this menu when all installations have been set.

To change the layout afterwards, press the “Home” button and choose, depending on the model:
[Setup] > [TV settings] > [General settings] > [USB keyboard settings]

[Setup] > [TV settings] > [Preferences] > [USB keyboard/ mouse] > [Keyboard settings]

Installing a mouse:

The following steps are the same as for the keyboard. It is possible to change the pointer speed of the mouse on the TV. To do this, press the “Home” button and choose, depending on the model:
[Setup] > [TV settings] > [General settings] > [Pointer/ mouse settings]

[Setup] > [TV settings] > [Preferences] > [USB keyboard/ mouse] > [mouse settings]

3. Usability

The mouse and keyboard can be used in SmartTV and related menus (e.g. channel list and network setup).


Note: not all SmartTV apps support keyboard or mouse input.


 

The article below is applicable to Philips Android TVs


Situation

To navigate on the screen an external mouse and keyboard can be connected to the TV

Checklist

Ensure that:

• The software on the TV is up to date

Answer

Use a normal plug & play mouse or keyboard with the following functionalities:

• At least a USB 2.0 connection

• Without special functions (like additional buttons, keyboards with touchpad or scroll functions)

• Conform the HID standard (usually this is mentioned on the box and/or in the manual)

Connect the mouse or keyboard

Plug the USB plug of the mouse or keyboard into the USB port on the side or back of the TV. The TV will automatically recognize the connected accessories. The mouse and keyboard can be used in the menu and within the Android app environment.

Note: not all Android apps support keyboard or mouse input.

Related articles:


The article below is applicable to Philips Android TVs from 2017 and 2018. 


Situation

To navigate on the screen an external mouse and keyboard can be connected to the TV

Checklist

Ensure that:

• The software on the TV is up to date

Answer

Use a normal plug & play mouse or keyboard with the following functionalities:

• At least a USB 2.0 connection

• Without special functions (like additional buttons, keyboards with touchpad or scroll functions)

• Conform the HID standard (usually this is mentioned on the box and/or in the manual)

Connect the mouse or keyboard

Plug the USB plug of the mouse or keyboard into the USB port on the side or back of the TV. The TV will automatically recognize the connected accessories. The mouse and keyboard can be used in the menu and within the Android app environment.

Note: not all Android apps support keyboard or mouse input. 
 

Bluetooth mouse, keyboard or joystick

The TV supports the Bluetooth profile HID (Human Interface Device) to connect a Bluetooth device. This Bluetooth profile is mainly used for mice, keyboards and joysticks.

 

In order to successfully transmit data via a Bluetooth connection, the external device has to support the same Bluetooth profile. Verify the manual or manufacturer of the Bluetooth speaker to verify if the required HID profile and the related Bluetooth protocols are supported on the device.  

 
Related articles:

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The article below is applicable to Philips Smart TVs of 2011 and newer


Situation

To navigate or type on the TV screen, an external mouse and keyboard can be connected to the TV.


Checklist

Ensure that:

● the TV’s software is up-to-date


Answer

1. Compatibility

Use a normal plug & play mouse or keyboard with the following functionalities:

• At least a USB 2.0 connection

• Without special functions (like additional buttons, keyboards with touchpad or scroll functions)

• Conform the HID standard (usually this is mentioned on the box and/or in the manual)

2. Installation

Installing a keyboard:
Connect the keyboard to a USB port of the TV. The TV will automatically recognize the keyboard and show an installation menu. Check the layout and test the functionality there. Close this menu when all installations have been set.

To change the layout afterwards, press the “Home” button and choose, depending on the model:
[Setup] > [TV settings] > [General settings] > [USB keyboard settings]

[Setup] > [TV settings] > [Preferences] > [USB keyboard/ mouse] > [Keyboard settings]

Installing a mouse:

The following steps are the same as for the keyboard. It is possible to change the pointer speed of the mouse on the TV. To do this, press the “Home” button and choose, depending on the model:
[Setup] > [TV settings] > [General settings] > [Pointer/ mouse settings]

[Setup] > [TV settings] > [Preferences] > [USB keyboard/ mouse] > [mouse settings]

3. Usability

The mouse and keyboard can be used in SmartTV and related menus (e.g. channel list and network setup).


Note: not all SmartTV apps support keyboard or mouse input.


 

The article below is applicable to Philips Android TVs


Situation

To navigate on the screen an external mouse and keyboard can be connected to the TV

Checklist

Ensure that:

• The software on the TV is up to date

Answer

Use a normal plug & play mouse or keyboard with the following functionalities:

• At least a USB 2.0 connection

• Without special functions (like additional buttons, keyboards with touchpad or scroll functions)

• Conform the HID standard (usually this is mentioned on the box and/or in the manual)

Connect the mouse or keyboard

Plug the USB plug of the mouse or keyboard into the USB port on the side or back of the TV. The TV will automatically recognize the connected accessories. The mouse and keyboard can be used in the menu and within the Android app environment.

Note: not all Android apps support keyboard or mouse input.

Related articles:


The article below is applicable to Philips Android TVs from 2017 and 2018. 


Situation

To navigate on the screen an external mouse and keyboard can be connected to the TV

Checklist

Ensure that:

• The software on the TV is up to date

Answer

Use a normal plug & play mouse or keyboard with the following functionalities:

• At least a USB 2.0 connection

• Without special functions (like additional buttons, keyboards with touchpad or scroll functions)

• Conform the HID standard (usually this is mentioned on the box and/or in the manual)

Connect the mouse or keyboard

Plug the USB plug of the mouse or keyboard into the USB port on the side or back of the TV. The TV will automatically recognize the connected accessories. The mouse and keyboard can be used in the menu and within the Android app environment.

Note: not all Android apps support keyboard or mouse input. 
 

Bluetooth mouse, keyboard or joystick

The TV supports the Bluetooth profile HID (Human Interface Device) to connect a Bluetooth device. This Bluetooth profile is mainly used for mice, keyboards and joysticks.

 

In order to successfully transmit data via a Bluetooth connection, the external device has to support the same Bluetooth profile. Verify the manual or manufacturer of the Bluetooth speaker to verify if the required HID profile and the related Bluetooth protocols are supported on the device.  

 
Related articles: