TV troubleshooting and FAQs

Situation

If preferred, the sound from the TV can be played from an external sound system or home theatre system instead of the TV speakers.


Answer

A Philips TV will have one or more of the following connections depending on TV series:
• HDMI with ARC

• an optical or coaxial digital output

• a headphone jack (3.5mm) 

Availability of the different ports on the TV can also be verified in the TV’s leaflet on the Philips Support web page .

The different connection types are listed below in order of sound quality and functionality:

Cable

Description

HDMI (recommended for simultaneous video and sound output)
 

● HDMI transmits images and sound in digital quality
● ARC or Audio Return Channel allows the sound from the TV to be returned to a sound system.
● This connection can transfer multi-channel.


Use the HDMI ARC port for Home Cinema Systems. The HDMI ARC port has an extra pin for sound from DVD and Blu-Ray towards the TV.

    

Audio Output - Coaxial

● Connect this audio cable to the digital audio input of the sound system.
● This connection can transfer multi-channel sound (Dolby digital/ DTS) 

Audio output - Optical (recommended for high Quality sound output)
 

● Connect this audio cable to the optical audio input of the sound system.
● This optical link can carry multichannel audio
● Insensitive to interference sources
● cable must not be bent more than 90 °

 

L / R RCA to mini jack
 

● Use a jack to RCA adapter cable
● Connect the cable to the headphone output of the TV to transmit an analog stereo signal


Option 1 - connection via a HDMI:

If the external sound system has an ARC-enabled HDMI cable, this is the preferred connection type. The advantage of using a HDMI-ARC cable is that only a single cable is needed to connect the TV to the sound system.
 

If there is no sound coming from the external speaker system after connecting the cable and restarting both systems, please check EasyLink system on TV.

Linux TVs:
● Press the “Home” or “Settings” button on the remote control and select:
[Setup]> [TV settings]> [General settings]> [EasyLink]> [EasyLink]> [On]
Or
[Setup]> [TV settings]> [Sound]> [Advanced]> [HDMI ARC]> [On] 


Or

Android TVs:
● Press the “Settings” button on the remote control and select:
[All settings]> [General settings]> [EasyLink]> [EasyLink]> [On]


Select [Autostart Easy Link] or [EasyLink]. The setting "EasyLink autostart" will cause the TV to switch to external speakers whenever the sound system is enabled.

If the external sound system does not support ARC, the HDMI-ARC cable needs to be connected to an “Input” port on the external sound system. Please refer to the manual of the external sound system for instructions how to do this. Note that if the external sound system is capable of sending video to the TV, a second HDMI cable is required to connect the “output” of the external sound system.


Option 2 - connection via an optical cable:
Connect an optical cable from the optical output of the TV to the optical input of the sound system. Make sure there are no major kinks in the cable. Ensure that the audio SOURCE on the sound system is set to “Optical”

No further settings are required on the TV, the optical port will always send an audio signal while connected. The TV speakers will not automatically disable however, but can be turned off via the instruction in the box below.


Option 3 - connection via a coaxial cable

Instead of Optical cable connectors, some TV’s are equipped with digital coaxial cable connectors instead. Connect a coaxial cable from the coaxial output of the TV to the coaxial input of the sound system. Make sure there are no major kinks in the cable. Ensure that the audio SOURCE on the sound system is set to “Digital/ Coax”


Option 4 - Connection via headphone jack:
If no digital connection is possible, the systems can be connected using a 3.5mm minijack through the headphone connector on the TV. This delivers an analogue stereo signal and can be converted to several different analogue connectors. Pictured above (RCA L / R to TRS adapter).


The volume can be easily adjusted via the TV menu. The setting can be found as follows:

Press the “Home” button on the remote control and select: [Configuration]> [TV settings]> [Sound]> [Headphone Volume]

 

Note: the headphone jack transmits analog sound signals. This type of signal is transmitted slower than digital signals which can result in a synchronization issue of video and sound.


 

How to switch the TV speakers ON or OFF?

The TV speakers are not switched off automatically for most TV models. Switch between the TV’s speakers and the external speakers or check speaker options as follows:

Press the “Home” or "Settings" button on the remote control and select:
[Setup] > [TV settings]> [Sound]> [Advanced]> [TV speakers]
Or
[Audio out] > [TV speakers] / [TV speakers OFF]



Related articles:

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Situation

If preferred, the sound from the TV can be played from an external sound system or home theatre system instead of the TV speakers.


Answer

A Philips TV will have one or more of the following connections depending on TV series:
• HDMI with ARC

• an optical or coaxial digital output

• a headphone jack (3.5mm) 

Availability of the different ports on the TV can also be verified in the TV’s leaflet on the Philips Support web page .

The different connection types are listed below in order of sound quality and functionality:

Cable

Description

HDMI (recommended for simultaneous video and sound output)
 

● HDMI transmits images and sound in digital quality
● ARC or Audio Return Channel allows the sound from the TV to be returned to a sound system.
● This connection can transfer multi-channel.


Use the HDMI ARC port for Home Cinema Systems. The HDMI ARC port has an extra pin for sound from DVD and Blu-Ray towards the TV.

    

Audio Output - Coaxial

● Connect this audio cable to the digital audio input of the sound system.
● This connection can transfer multi-channel sound (Dolby digital/ DTS) 

Audio output - Optical (recommended for high Quality sound output)
 

● Connect this audio cable to the optical audio input of the sound system.
● This optical link can carry multichannel audio
● Insensitive to interference sources
● cable must not be bent more than 90 °

 

L / R RCA to mini jack
 

● Use a jack to RCA adapter cable
● Connect the cable to the headphone output of the TV to transmit an analog stereo signal


Option 1 - connection via a HDMI:

If the external sound system has an ARC-enabled HDMI cable, this is the preferred connection type. The advantage of using a HDMI-ARC cable is that only a single cable is needed to connect the TV to the sound system.
 

If there is no sound coming from the external speaker system after connecting the cable and restarting both systems, please check EasyLink system on TV.

Linux TVs:
● Press the “Home” or “Settings” button on the remote control and select:
[Setup]> [TV settings]> [General settings]> [EasyLink]> [EasyLink]> [On]
Or
[Setup]> [TV settings]> [Sound]> [Advanced]> [HDMI ARC]> [On] 


Or

Android TVs:
● Press the “Settings” button on the remote control and select:
[All settings]> [General settings]> [EasyLink]> [EasyLink]> [On]


Select [Autostart Easy Link] or [EasyLink]. The setting "EasyLink autostart" will cause the TV to switch to external speakers whenever the sound system is enabled.

If the external sound system does not support ARC, the HDMI-ARC cable needs to be connected to an “Input” port on the external sound system. Please refer to the manual of the external sound system for instructions how to do this. Note that if the external sound system is capable of sending video to the TV, a second HDMI cable is required to connect the “output” of the external sound system.


Option 2 - connection via an optical cable:
Connect an optical cable from the optical output of the TV to the optical input of the sound system. Make sure there are no major kinks in the cable. Ensure that the audio SOURCE on the sound system is set to “Optical”

No further settings are required on the TV, the optical port will always send an audio signal while connected. The TV speakers will not automatically disable however, but can be turned off via the instruction in the box below.


Option 3 - connection via a coaxial cable

Instead of Optical cable connectors, some TV’s are equipped with digital coaxial cable connectors instead. Connect a coaxial cable from the coaxial output of the TV to the coaxial input of the sound system. Make sure there are no major kinks in the cable. Ensure that the audio SOURCE on the sound system is set to “Digital/ Coax”


Option 4 - Connection via headphone jack:
If no digital connection is possible, the systems can be connected using a 3.5mm minijack through the headphone connector on the TV. This delivers an analogue stereo signal and can be converted to several different analogue connectors. Pictured above (RCA L / R to TRS adapter).


The volume can be easily adjusted via the TV menu. The setting can be found as follows:

Press the “Home” button on the remote control and select: [Configuration]> [TV settings]> [Sound]> [Headphone Volume]

 

Note: the headphone jack transmits analog sound signals. This type of signal is transmitted slower than digital signals which can result in a synchronization issue of video and sound.


 

How to switch the TV speakers ON or OFF?

The TV speakers are not switched off automatically for most TV models. Switch between the TV’s speakers and the external speakers or check speaker options as follows:

Press the “Home” or "Settings" button on the remote control and select:
[Setup] > [TV settings]> [Sound]> [Advanced]> [TV speakers]
Or
[Audio out] > [TV speakers] / [TV speakers OFF]



Related articles: