TV troubleshooting and FAQs

This article only applies to Philips Android TVs

Situation
After the TV is switched ON, an on-screen message appears informing that the TV is in Safe Mode: 

“The TV has detected a problem with the installed Apps and is now set to Safe Mode.

This problem might be caused by one or more Apps. Press OK to delete all Apps and to recover from Safe Mode. You can install your Apps again from the App Gallery or Google Play Store later.”


Checklist

Ensure that:

● the software is up-to-date

Answer

The TV switches into a Safe Mode when an non-functional app has been installed on the TV. To have the TV load the apps again, the faulty app needs to be uninstalled. Proceed as follows:

Manual App Uninstallation
The most recently installed apps are most likely to cause the TV to enter the Safe Mode. Uninstall a single app as follows:

Android 2014

● Press the “Home” button on the remote control of the TV to open the home menu
● In the menu bar, click “Apps”
● Select the app to delete
● Press the red button on the remote control
● Press “OK”


Android 2015

● Press the “Home” button on the remote control of the TV to open the home menu
● Open [General Settings] > [Android Settings] > [Apps]
● Choose the app to uninstall from the list on screen and press OK
● Choose the Uninstall option
● Press “OK” to confirm


Full App Uninstallation
If the TV remains in the Safe Mode, the corrupted app is still installed on the TV. All previously installed apps can be uninstalled at once as follows:   

● Restart the TV

● When the “Safe Mode” message appears, select [Uninstall all apps] and press the “OK” button on the remote control.

Note: The previously installed apps can be re-installed again when the TV is out of the “Safe Mode”.

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This article only applies to Philips Android TVs

Situation
After the TV is switched ON, an on-screen message appears informing that the TV is in Safe Mode: 

“The TV has detected a problem with the installed Apps and is now set to Safe Mode.

This problem might be caused by one or more Apps. Press OK to delete all Apps and to recover from Safe Mode. You can install your Apps again from the App Gallery or Google Play Store later.”


Checklist

Ensure that:

● the software is up-to-date

Answer

The TV switches into a Safe Mode when an non-functional app has been installed on the TV. To have the TV load the apps again, the faulty app needs to be uninstalled. Proceed as follows:

Manual App Uninstallation
The most recently installed apps are most likely to cause the TV to enter the Safe Mode. Uninstall a single app as follows:

Android 2014

● Press the “Home” button on the remote control of the TV to open the home menu
● In the menu bar, click “Apps”
● Select the app to delete
● Press the red button on the remote control
● Press “OK”


Android 2015

● Press the “Home” button on the remote control of the TV to open the home menu
● Open [General Settings] > [Android Settings] > [Apps]
● Choose the app to uninstall from the list on screen and press OK
● Choose the Uninstall option
● Press “OK” to confirm


Full App Uninstallation
If the TV remains in the Safe Mode, the corrupted app is still installed on the TV. All previously installed apps can be uninstalled at once as follows:   

● Restart the TV

● When the “Safe Mode” message appears, select [Uninstall all apps] and press the “OK” button on the remote control.

Note: The previously installed apps can be re-installed again when the TV is out of the “Safe Mode”.