TV troubleshooting and FAQs

Situation

A connection to the internet is needed to have access to the Smart functionality of the TV.


Checklist

Ensure that:

• The router of the wireless network has been switched on for at least two minutes

• The software of the TV is up to date. Compare the version on the TV menu:

[Settings] > [All settings] > [Update software] > [Current Software Info] with the available version on the Philips support website.

Answer  

We recommend a wired connection to the home network, since wired connections are stronger and more stable than wireless connections.


Connecting the TV to a network

To connect the TV to a network, follow these steps:
• Press the “Settings” button on the remote control of the television and select: [All settings] > [Wireless and Networks] 

 

• Select: [Wired or Wi-Fi]  >  [Connect to Network]. 


 

• Select the type of connection.  


 

WPS (recommended)  

If the router has WPS, a direct connection can be made to the router without scanning. 

• Select: [WPS]

• Go to the router, press the WPS button and return to the television within 2 minutes. 

 


• Select [Connect] on the TV.


 

Wireless
The television will scan for all available wireless networks.

• Select the correct wireless home network .

 
 

Note: if the wireless network does not appear in the list select [Add new network] and enter the name of the wireless network.


• Enter the encryption key of the wireless network. The standard password can be found on the router or in the documents of the router. 

 
 

Note: If a remote with the QWERTY keyboard on the back is used, it is advised to use only one type of input at a time (remote's QWERTY keyboard or the on-screen keyboard). If both are used to enter the encryption key a delay may occur when the type of input is changed.


Wired  

The TV starts searching for the network connection.

A message will be shown when the connection is successful. 

 


Related articles:

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Please ensure that your television is updated with the latest software version. 
Current selection: 65OLED803/12
Click here for users manuals, software, and more for this TV.
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Situation

A connection to the internet is needed to have access to the Smart functionality of the TV.


Checklist

Ensure that:

• The router of the wireless network has been switched on for at least two minutes

• The software of the TV is up to date. Compare the version on the TV menu:

[Settings] > [All settings] > [Update software] > [Current Software Info] with the available version on the Philips support website.

Answer  

We recommend a wired connection to the home network, since wired connections are stronger and more stable than wireless connections.


Connecting the TV to a network

To connect the TV to a network, follow these steps:
• Press the “Settings” button on the remote control of the television and select: [All settings] > [Wireless and Networks] 

 

• Select: [Wired or Wi-Fi]  >  [Connect to Network]. 


 

• Select the type of connection.  


 

WPS (recommended)  

If the router has WPS, a direct connection can be made to the router without scanning. 

• Select: [WPS]

• Go to the router, press the WPS button and return to the television within 2 minutes. 

 


• Select [Connect] on the TV.


 

Wireless
The television will scan for all available wireless networks.

• Select the correct wireless home network .

 
 

Note: if the wireless network does not appear in the list select [Add new network] and enter the name of the wireless network.


• Enter the encryption key of the wireless network. The standard password can be found on the router or in the documents of the router. 

 
 

Note: If a remote with the QWERTY keyboard on the back is used, it is advised to use only one type of input at a time (remote's QWERTY keyboard or the on-screen keyboard). If both are used to enter the encryption key a delay may occur when the type of input is changed.


Wired  

The TV starts searching for the network connection.

A message will be shown when the connection is successful. 

 


Related articles: