TV troubleshooting and FAQs

The article below applies to the 6412, 7002, 7502, 8xx2 and 9xx2 models of 2017 and to 7xx3, 8xx3 and OLED models of 2018. 


Situation

Channels have to be (re) installed in the following situations:

• During the first installation of the TV

• When one or more channels are missing

• When switching to a different provider or signal type


Checklist

Ensure that:

• An analog or DVB-C/T signal is received by the TV (no set-top box is used)

• All cables are firmly connected


Answer

To (re)install TV channels directly onto the TV, proceed as follows:

1. Press “Settings” button on the remote control of the TV and select:

2. [All settings] > [Channels] > [Antenna/cable installation] > [Search for channels]

3. When in the installation screen, select [Start] and press “OK”.

4. Choose one of the following scenarios:

a. First installation of channels:
5a. Select the country and press “OK”
6a. Select [Antenna] or [Cable] and press “OK”
7a. Select if you want to install [Only digital channels] or [Analog and digital channels]
8a. The highlighted option is [Start]. Press the “OK” button to start the channel search.

b. Reinstallation of channels:
5b. Select:
[Quick reinstall] for the TV to perform an automatic reinstallation
Or
[Advanced reinstall] to select the country, the source (antenna or cable) and the type of channels (Analog or Digital)
6b. The highlighted option is [Start]. Press the “OK” button to start the channel search.

Optional steps :  

Option 1 : Select [Configure] to adjust the channel search manually

1. Manually adjust the search settings as preferred
[Frequency scan] > Example: Select [Full scan] if one or more channels are not found during the regular channel search.
[Frequency step size]
[Free/scrambled]

2. Start the channel search
After the parameters are set, press the “BACK” button on the remote control. Select [Start] and press “OK” on the remote control to start the channel search.

Note: Contact the signal provider for more information on the settings if a customized channel search is required.


Option 2 : Search for the Providers’ channel list

To install a predefined channel list select your local provider from the list and press “OK” on the remote control.
• Follow the on-screen steps to finalise the channel installation. 

Note: The TV will ask for the Network ID and Frequency. This input is different per provider and region. Contact the signal provider for more information on the required input.


In case the TV set cannot find the channels even with network frequency and ID entered or they are unknown, select ‘Skip’ in network frequency menu. This will allow the TV to perform a channel search without network details.

 
Option 3 : Manual channel search

To perform a manual search

• Select [All settings] > [Channels] >[Digital reception test] > [Search] and press “OK”.  
Press the “right arrow” button on the remote control to enter the frequency parameters. After the parameters are set, press the “right arrow” button on the remote control. If “Search” highlighted press “OK” to start the channel search.
• Follow the on-screen steps to finalise the channel installation.

Note : Contact the signal provider for more information on these customized options.



Related articles:
Always here to help!
Please ensure that your television is updated with the latest software version. 
Current selection: 65OLED803/12
Click here for users manuals, software, and more for this TV.
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The article below applies to the 6412, 7002, 7502, 8xx2 and 9xx2 models of 2017 and to 7xx3, 8xx3 and OLED models of 2018. 


Situation

Channels have to be (re) installed in the following situations:

• During the first installation of the TV

• When one or more channels are missing

• When switching to a different provider or signal type


Checklist

Ensure that:

• An analog or DVB-C/T signal is received by the TV (no set-top box is used)

• All cables are firmly connected


Answer

To (re)install TV channels directly onto the TV, proceed as follows:

1. Press “Settings” button on the remote control of the TV and select:

2. [All settings] > [Channels] > [Antenna/cable installation] > [Search for channels]

3. When in the installation screen, select [Start] and press “OK”.

4. Choose one of the following scenarios:

a. First installation of channels:
5a. Select the country and press “OK”
6a. Select [Antenna] or [Cable] and press “OK”
7a. Select if you want to install [Only digital channels] or [Analog and digital channels]
8a. The highlighted option is [Start]. Press the “OK” button to start the channel search.

b. Reinstallation of channels:
5b. Select:
[Quick reinstall] for the TV to perform an automatic reinstallation
Or
[Advanced reinstall] to select the country, the source (antenna or cable) and the type of channels (Analog or Digital)
6b. The highlighted option is [Start]. Press the “OK” button to start the channel search.

Optional steps :  

Option 1 : Select [Configure] to adjust the channel search manually

1. Manually adjust the search settings as preferred
[Frequency scan] > Example: Select [Full scan] if one or more channels are not found during the regular channel search.
[Frequency step size]
[Free/scrambled]

2. Start the channel search
After the parameters are set, press the “BACK” button on the remote control. Select [Start] and press “OK” on the remote control to start the channel search.

Note: Contact the signal provider for more information on the settings if a customized channel search is required.


Option 2 : Search for the Providers’ channel list

To install a predefined channel list select your local provider from the list and press “OK” on the remote control.
• Follow the on-screen steps to finalise the channel installation. 

Note: The TV will ask for the Network ID and Frequency. This input is different per provider and region. Contact the signal provider for more information on the required input.


In case the TV set cannot find the channels even with network frequency and ID entered or they are unknown, select ‘Skip’ in network frequency menu. This will allow the TV to perform a channel search without network details.

 
Option 3 : Manual channel search

To perform a manual search

• Select [All settings] > [Channels] >[Digital reception test] > [Search] and press “OK”.  
Press the “right arrow” button on the remote control to enter the frequency parameters. After the parameters are set, press the “right arrow” button on the remote control. If “Search” highlighted press “OK” to start the channel search.
• Follow the on-screen steps to finalise the channel installation.

Note : Contact the signal provider for more information on these customized options.



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