TV troubleshooting and FAQs

Situation

Displaying subtitles on the television when watching content on a USB flash drive.

Checklist

Ensure that:

• The software is up-to-date

• A USB flash drive is available

Answer

When watching content from a USB flash drive, the television supports both embedded and external subtitle files, like *.srt.

To play the external subtitle file together with the video proceed as follows:

• Place the video file and the subtitle file on a USB flash drive in the same folder

• Ensure that the video and the subtitle files have the exact same name (only the file extension should differ). Example: “Movie1.avi” and “Movie1.srt”.

If the subtitles do not appear automatically, they can be manually activated.

To do so:

• Press the “Options” or “+” button in the remote control while playing the file and select:

[Subtitles] > [Subtitles on]

Or

• Press the “OK” button on the remote control while playing the file.

• Select the subtitles symbol  and press “OK”.

• Select [Subtitles on] and press “OK”.


Note:

If unusual symbols or blank spaces appear instead of specific characters, it is possible that you need to select a different character set.


To change the character set, follow these steps:

• Press the “OK” button on the remote control while playing the file to open the bottom menu.

• Select the icon with three dots  at the right side of the bottom menu and press “OK”.

• Select the icon of a keyboard  and press “OK”.

• Select a different character set and press “OK”.



Overview of commonly supported subtitle files:

File extension

Subtitle parser

.srt

SubRip

.ssa / .ass

SubStation Alpha

.smi

SAMI

.sub

SubViewer (1.0 and 2.0 only)

MicroDVD

DVDSubtitleSystem

SubIdx (VobSub)

.txt

TMPlayer



Only for

• 6162, 6262, 6272, 6412, 7002, 7502, 8xx2 and 9xx2 TVs from 2017

• 58x3, 6xx3, 7xx3, 8xx3 and OLED TVs of 2018

These TV sets have subtitle settings available to change the size, colour, position and time sync offset of subtitles.


To do so, press the “Options” or “+” button on the remote control and select [Subtitle setting].


 

Note: Supported subtitles primarily depend on the app that is handling the playback of the video content. Hence, other subtitle formats not included in the above table might be supported by 3rd party apps as well.

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Situation

Displaying subtitles on the television when watching content on a USB flash drive.

Checklist

Ensure that:

• The software is up-to-date

• A USB flash drive is available

Answer

When watching content from a USB flash drive, the television supports both embedded and external subtitle files, like *.srt.

To play the external subtitle file together with the video proceed as follows:

• Place the video file and the subtitle file on a USB flash drive in the same folder

• Ensure that the video and the subtitle files have the exact same name (only the file extension should differ). Example: “Movie1.avi” and “Movie1.srt”.

If the subtitles do not appear automatically, they can be manually activated.

To do so:

• Press the “Options” or “+” button in the remote control while playing the file and select:

[Subtitles] > [Subtitles on]

Or

• Press the “OK” button on the remote control while playing the file.

• Select the subtitles symbol  and press “OK”.

• Select [Subtitles on] and press “OK”.


Note:

If unusual symbols or blank spaces appear instead of specific characters, it is possible that you need to select a different character set.


To change the character set, follow these steps:

• Press the “OK” button on the remote control while playing the file to open the bottom menu.

• Select the icon with three dots  at the right side of the bottom menu and press “OK”.

• Select the icon of a keyboard  and press “OK”.

• Select a different character set and press “OK”.



Overview of commonly supported subtitle files:

File extension

Subtitle parser

.srt

SubRip

.ssa / .ass

SubStation Alpha

.smi

SAMI

.sub

SubViewer (1.0 and 2.0 only)

MicroDVD

DVDSubtitleSystem

SubIdx (VobSub)

.txt

TMPlayer



Only for

• 6162, 6262, 6272, 6412, 7002, 7502, 8xx2 and 9xx2 TVs from 2017

• 58x3, 6xx3, 7xx3, 8xx3 and OLED TVs of 2018

These TV sets have subtitle settings available to change the size, colour, position and time sync offset of subtitles.


To do so, press the “Options” or “+” button on the remote control and select [Subtitle setting].


 

Note: Supported subtitles primarily depend on the app that is handling the playback of the video content. Hence, other subtitle formats not included in the above table might be supported by 3rd party apps as well.