TV troubleshooting and FAQs

The article below is applicable to Ambilight TVs


Situation

The placement of the Philips Ambilight TV will influence the display of the Ambilight functionality

Answer

The TV’s Ambilight function creates a halo on the background behind the TV which brings the viewing experience to the next level. For the best Ambilight effect, the TV should be placed parallel to the wall at a distance of approximately 10 to 15 centimetres.



Follow the next tips to get the best experience when watching Ambilight TV:

TV placement

TV furniture

The minimal available wall space around the TV recommended for the Ambilight TV is 30cm at each side.

Wall colours

Wall colour adaptation is available on TVs with Ambilight technology. To have the full Ambilight effect visible, it is recommended not to use a black or very dark coloured background behind the TV.

Avoid direct light

Place the TV in a spot where light does not shine directly on the screen (eg. not in front of a window).

Objects

Ensure that the light of the Ambilight LEDs and halo are unobstructed by objects.

TV Settings

The Ambilight settings can be selected in the TV menu as follows:

Press the home Home.PNG button on the remote control and select [Setup] > [General settings] > [Ambilight]


Brightness settings

Change the brightness of the Ambilight as preferred via the Ambilight settings. Select the option: [Brightness]


Wall colour selection

The TV’s Ambilight will adapt automatically after the wall colour is selected. Select the option: [Advanced] > [Wall colour]


Conditions


Lighting

Dim lighting conditions in the room.


Watching angle

The ideal distance to watch TV is 3 times its diagonal screen size. When watching TV, the eyes are recommended to be at the same level as the center of the screen.





 


The article below is applicable to Android Ambilight TVs


Situation

The placement of the Philips Ambilight TV will influence the display of the Ambilight functionality.

Answer

The TV’s Ambilight function creates a halo on the background behind the TV which brings the viewing experience to the next level. For the best Ambilight effect, the TV should be placed parallel to the wall at a distance of approximately 10 to 15 centimetres.



Follow the next tips to get the best experience when watching Ambilight TV:

TV placement


TV furniture

The minimal available wall space around the TV recommended for the Ambilight TV is 30 cm at each side.


Wall colours

Wall colour adaptation is available on TVs with Ambilight technology. To have the full Ambilight effect visible, it is recommended not to use a black or very dark coloured background behind the TV.


Avoid direct light

Place the TV in a spot where light does not shine directly on the screen (eg. not in front of a window).


Objects

Ensure that the light of the Ambilight LEDs and halo are unobstructed by objects.

TV Settings

The Ambilight settings can be selected in the TV menu as follows:

For android TV’s of 2015 and newer:

Press the cogwheel button on the remote control and select: [All settings] > [Ambilight]


For Android TV’s of 2014:

Press the home button on the remote control and select:

[Setup]>[Ambilight]


Brightness settings

Change the brightness of the Ambilight as preferred via the Ambilight settings. Select the option: [Brightness]



Wall colour selection

The TV’s Ambilight will adapt automatically after the wall colour is selected. Select the option: [Advanced] > [Wall colour]


Conditions


Lighting

Dim lighting conditions in the room.


Watching angle

The ideal distance to watch TV is 3 times its diagonal screen size. When watching TV, the eyes are recommended to be at the same level as the center of the screen.






 

 
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The article below is applicable to Ambilight TVs


Situation

The placement of the Philips Ambilight TV will influence the display of the Ambilight functionality

Answer

The TV’s Ambilight function creates a halo on the background behind the TV which brings the viewing experience to the next level. For the best Ambilight effect, the TV should be placed parallel to the wall at a distance of approximately 10 to 15 centimetres.



Follow the next tips to get the best experience when watching Ambilight TV:

TV placement

TV furniture

The minimal available wall space around the TV recommended for the Ambilight TV is 30cm at each side.

Wall colours

Wall colour adaptation is available on TVs with Ambilight technology. To have the full Ambilight effect visible, it is recommended not to use a black or very dark coloured background behind the TV.

Avoid direct light

Place the TV in a spot where light does not shine directly on the screen (eg. not in front of a window).

Objects

Ensure that the light of the Ambilight LEDs and halo are unobstructed by objects.

TV Settings

The Ambilight settings can be selected in the TV menu as follows:

Press the home Home.PNG button on the remote control and select [Setup] > [General settings] > [Ambilight]


Brightness settings

Change the brightness of the Ambilight as preferred via the Ambilight settings. Select the option: [Brightness]


Wall colour selection

The TV’s Ambilight will adapt automatically after the wall colour is selected. Select the option: [Advanced] > [Wall colour]


Conditions


Lighting

Dim lighting conditions in the room.


Watching angle

The ideal distance to watch TV is 3 times its diagonal screen size. When watching TV, the eyes are recommended to be at the same level as the center of the screen.





 


The article below is applicable to Android Ambilight TVs


Situation

The placement of the Philips Ambilight TV will influence the display of the Ambilight functionality.

Answer

The TV’s Ambilight function creates a halo on the background behind the TV which brings the viewing experience to the next level. For the best Ambilight effect, the TV should be placed parallel to the wall at a distance of approximately 10 to 15 centimetres.



Follow the next tips to get the best experience when watching Ambilight TV:

TV placement


TV furniture

The minimal available wall space around the TV recommended for the Ambilight TV is 30 cm at each side.


Wall colours

Wall colour adaptation is available on TVs with Ambilight technology. To have the full Ambilight effect visible, it is recommended not to use a black or very dark coloured background behind the TV.


Avoid direct light

Place the TV in a spot where light does not shine directly on the screen (eg. not in front of a window).


Objects

Ensure that the light of the Ambilight LEDs and halo are unobstructed by objects.

TV Settings

The Ambilight settings can be selected in the TV menu as follows:

For android TV’s of 2015 and newer:

Press the cogwheel button on the remote control and select: [All settings] > [Ambilight]


For Android TV’s of 2014:

Press the home button on the remote control and select:

[Setup]>[Ambilight]


Brightness settings

Change the brightness of the Ambilight as preferred via the Ambilight settings. Select the option: [Brightness]



Wall colour selection

The TV’s Ambilight will adapt automatically after the wall colour is selected. Select the option: [Advanced] > [Wall colour]


Conditions


Lighting

Dim lighting conditions in the room.


Watching angle

The ideal distance to watch TV is 3 times its diagonal screen size. When watching TV, the eyes are recommended to be at the same level as the center of the screen.