TV troubleshooting and FAQs

The article below is applicable to Philips OLED TVs


Screen recovery mechanisms
When the TV is switched OFF (standby mode) for approximately 30 minutes, the TV’s automated recovery mechanisms will be initiated in the background. If the TV is switched OFF by disconnecting the TV from the power supply, these mechanisms will not be executed which may result in deteriorating display performance with increasing runtime.

Pixel Shift
“Pixel shifting” moves the entire displayed content (including OSD / menu) by one pixel to the left/right or up/down up to a total of 8px in order to reduce burn-in effects. The pixel shift will be executed once per 80 seconds of runtime.

Still Picture Detector
When detecting a still image for more than 1 min, the contrast is gradually reduced to prevent burn in.

Screen Saver
If the TV is displaying a static image for more than 2 minutes, it will automatically start the screensaver (moving PHILIPS logo) in order to ensure that static images are not being displayed over a long period of time. Press any button on the Philips remote control to exit the screensaver.
Attention: The screensaver will not start when the static image or static UI element is provided by an external device (e.g. paused playback via HDMI).

Manual Clearing Residual Image*
Manually triggering the screen recovery mechanism may be helpful if residual image is visible on the screen after displaying a static image for more than 20 minutes (e.g. channel logo or full screen picture) and the TV is still hours away from its automatically scheduled screen recovery).

In order to manually trigger the screen residual image recovery, go to the following menu item:
[Settings] > [Picture] > [Advanced] > [Clear residual image] and press “OK”. Select [Confirm] and press the “OK” button again.

Once the process is started, the TV set will go into standby mode, therefore it is advised not to unplug it from the mains socket nor attempt to use the device for approximately 1 hour to ensure that the recovery is not interrupted.

*This feature was introduced via software update. To ensure the best TV performance, we advise to have the latest software version installed on the TV. Scan for software updates via the TV menu or click on the link below to find the software update instructions.

Recovery notification
If the TV set remains switched on for many hours (10 or 20, depending on the exact model and software version) meaning that the recovery mechanism was not executed in the standby mode, the TV will display a notification message, advising to put the it into standby mode.



It is recommended not to delay this recovery, however, if the TV set cannot be switched to standby at the moment, choosing the option ‘Later’ will postpone the process until the TV is put to standby.

If this prompt is not dismissed by selecting ‘Later’ within 2 minutes, the TV set will automatically switch to standby mode and start the screen recovery process. Switching the TV on again is possible, however this will interrupt the recovery mechanism, so the TV will show the notification message soon again.

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The article below is applicable to Philips OLED TVs


Screen recovery mechanisms
When the TV is switched OFF (standby mode) for approximately 30 minutes, the TV’s automated recovery mechanisms will be initiated in the background. If the TV is switched OFF by disconnecting the TV from the power supply, these mechanisms will not be executed which may result in deteriorating display performance with increasing runtime.

Pixel Shift
“Pixel shifting” moves the entire displayed content (including OSD / menu) by one pixel to the left/right or up/down up to a total of 8px in order to reduce burn-in effects. The pixel shift will be executed once per 80 seconds of runtime.

Still Picture Detector
When detecting a still image for more than 1 min, the contrast is gradually reduced to prevent burn in.

Screen Saver
If the TV is displaying a static image for more than 2 minutes, it will automatically start the screensaver (moving PHILIPS logo) in order to ensure that static images are not being displayed over a long period of time. Press any button on the Philips remote control to exit the screensaver.
Attention: The screensaver will not start when the static image or static UI element is provided by an external device (e.g. paused playback via HDMI).

Manual Clearing Residual Image*
Manually triggering the screen recovery mechanism may be helpful if residual image is visible on the screen after displaying a static image for more than 20 minutes (e.g. channel logo or full screen picture) and the TV is still hours away from its automatically scheduled screen recovery).

In order to manually trigger the screen residual image recovery, go to the following menu item:
[Settings] > [Picture] > [Advanced] > [Clear residual image] and press “OK”. Select [Confirm] and press the “OK” button again.

Once the process is started, the TV set will go into standby mode, therefore it is advised not to unplug it from the mains socket nor attempt to use the device for approximately 1 hour to ensure that the recovery is not interrupted.

*This feature was introduced via software update. To ensure the best TV performance, we advise to have the latest software version installed on the TV. Scan for software updates via the TV menu or click on the link below to find the software update instructions.

Recovery notification
If the TV set remains switched on for many hours (10 or 20, depending on the exact model and software version) meaning that the recovery mechanism was not executed in the standby mode, the TV will display a notification message, advising to put the it into standby mode.



It is recommended not to delay this recovery, however, if the TV set cannot be switched to standby at the moment, choosing the option ‘Later’ will postpone the process until the TV is put to standby.

If this prompt is not dismissed by selecting ‘Later’ within 2 minutes, the TV set will automatically switch to standby mode and start the screen recovery process. Switching the TV on again is possible, however this will interrupt the recovery mechanism, so the TV will show the notification message soon again.