TV troubleshooting and FAQs

Situation

When viewing content on the TV, the picture format is incorrect.

Checklist

• The picture format is not already pre-set in the source material (for example on an external device, or broadcasts on HD channels with black bars included)

Answer

To change the picture format on the TV:

1. Press the “Format” button
Press the “Format” button on the remote control


Or

Press the “Settings” button on the remote control and select [Picture format]

Note: The picture format function is not available when viewing USB content or using Smart TV.  If the picture format is changed from these sources, the TV will automatically switch to a TV channel.


2. Select a picture format

Select one of the following formats (not all of them are available on every TV or on every source):

• [Auto fill] / [Fill screen]

Automatically enlarges the picture to fill the screen. Picture distortion is minimal, subtitles remain visible. Not suitable for PC input. Some extreme picture formats can still show black bars

• [Fit to screen]

Automatically zooms in the picture to fill the screen without distortion. Black bars may be visible. Not suitable for PC input.

• [Zoom]

Allows to manually zoom the picture in or out. Black bars may be visible.

• [Auto zoom]

Automatically zooms in the picture to fill the screen as much as possible without distortion. Black bars may be visible. Not suitable for PC input

• [Super zoom]

Removes the black bars on the side of 4:3 broadcasts. The picture is adjusted to fit the screen.

• [Stretch]

Allows to manually stretch or squeeze the picture regarding both height and width. Black bars (horizontal and / or vertical) may be visible.

• [Shift]

Allows to manually move the whole picture through the screen.  Shifting is only possible when the picture is zoomed in.

• [Movie expand 16:9]

Scales the picture to a 16:9 format.

• [Wide screen]

Stretches the picture to a 16:9 format.

• [Unscaled] / [Original]

Expert mode for HD or PC input. Pixel for pixel display. Black bars may appear with pictures from a computer.

Additional step for Set-top box users

When using  the TV in combination with a set-top box, the box itself can also have picture format settings. Check the different picture format settings on the set-top box to see if the correct format appears.


Related articles:
[ID01462] How to return the television settings to factory default?
[ID01507] How to perform a power cycle?

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Situation

When viewing content on the TV, the picture format is incorrect.

Checklist

• The picture format is not already pre-set in the source material (for example on an external device, or broadcasts on HD channels with black bars included)

Answer

To change the picture format on the TV:

1. Press the “Format” button
Press the “Format” button on the remote control


Or

Press the “Settings” button on the remote control and select [Picture format]

Note: The picture format function is not available when viewing USB content or using Smart TV.  If the picture format is changed from these sources, the TV will automatically switch to a TV channel.


2. Select a picture format

Select one of the following formats (not all of them are available on every TV or on every source):

• [Auto fill] / [Fill screen]

Automatically enlarges the picture to fill the screen. Picture distortion is minimal, subtitles remain visible. Not suitable for PC input. Some extreme picture formats can still show black bars

• [Fit to screen]

Automatically zooms in the picture to fill the screen without distortion. Black bars may be visible. Not suitable for PC input.

• [Zoom]

Allows to manually zoom the picture in or out. Black bars may be visible.

• [Auto zoom]

Automatically zooms in the picture to fill the screen as much as possible without distortion. Black bars may be visible. Not suitable for PC input

• [Super zoom]

Removes the black bars on the side of 4:3 broadcasts. The picture is adjusted to fit the screen.

• [Stretch]

Allows to manually stretch or squeeze the picture regarding both height and width. Black bars (horizontal and / or vertical) may be visible.

• [Shift]

Allows to manually move the whole picture through the screen.  Shifting is only possible when the picture is zoomed in.

• [Movie expand 16:9]

Scales the picture to a 16:9 format.

• [Wide screen]

Stretches the picture to a 16:9 format.

• [Unscaled] / [Original]

Expert mode for HD or PC input. Pixel for pixel display. Black bars may appear with pictures from a computer.

Additional step for Set-top box users

When using  the TV in combination with a set-top box, the box itself can also have picture format settings. Check the different picture format settings on the set-top box to see if the correct format appears.


Related articles:
[ID01462] How to return the television settings to factory default?
[ID01507] How to perform a power cycle?