TV troubleshooting and FAQs

Situation
After a software update has been initiated on the TV, the update stops and an error message is prompted, stating the software update could not be completed (the text on the message itself may vary, depending on the TV model) or a software update needs 1,5 hours.

Checklist
Make sure that:
• The software of the TV is outdated and needs to be updated

Answer
Try the following to re-initiate the software update

1. Start the update again
• Unplug all connected devices from the TV
• Unplug the TVs power cord for around 1 minute and plug it back in
• Restart the TV
• Initiate the update again

2. Update via USB
• Click on the link “ID01121 - How to update the software of the TV?” below this article to get the instructions.


If you were already trying to do the update via USB:

• Test another USB flash drive.

• If possible, try update the TV via the internet by following these steps:

Press the “Home” or “Settings” button on the remote control and select:

[Settings] > [Software Update] > [From network]

Or

[All settings] > [Update Software] > [Search for Updates] > [Internet]


Contact the local Philips TV Support if the software can’t be found.

 

Only for series from 2011 and older

4. Reset TV memory

• Press 1 2 3 6 5 4 in fast succession on the remote control of the TV

• A menu named ‘CSM1’ is shown

• Press the red coloured button

• Type the numbers 2 5 3 2 7 in fast succession on the remote control of the TV

• The TV will not show any confirmation, repeat steps 4.3 and 4.4 to confirm the reset

• Exit the CSM menu with the "Back" button or the "HOME" button

• Start the update again


If the software update is not possible after all steps, please contact your local Philips TV consumer support.


 

Related articles:

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Situation
After a software update has been initiated on the TV, the update stops and an error message is prompted, stating the software update could not be completed (the text on the message itself may vary, depending on the TV model) or a software update needs 1,5 hours.

Checklist
Make sure that:
• The software of the TV is outdated and needs to be updated

Answer
Try the following to re-initiate the software update

1. Start the update again
• Unplug all connected devices from the TV
• Unplug the TVs power cord for around 1 minute and plug it back in
• Restart the TV
• Initiate the update again

2. Update via USB
• Click on the link “ID01121 - How to update the software of the TV?” below this article to get the instructions.


If you were already trying to do the update via USB:

• Test another USB flash drive.

• If possible, try update the TV via the internet by following these steps:

Press the “Home” or “Settings” button on the remote control and select:

[Settings] > [Software Update] > [From network]

Or

[All settings] > [Update Software] > [Search for Updates] > [Internet]


Contact the local Philips TV Support if the software can’t be found.

 

Only for series from 2011 and older

4. Reset TV memory

• Press 1 2 3 6 5 4 in fast succession on the remote control of the TV

• A menu named ‘CSM1’ is shown

• Press the red coloured button

• Type the numbers 2 5 3 2 7 in fast succession on the remote control of the TV

• The TV will not show any confirmation, repeat steps 4.3 and 4.4 to confirm the reset

• Exit the CSM menu with the "Back" button or the "HOME" button

• Start the update again


If the software update is not possible after all steps, please contact your local Philips TV consumer support.


 

Related articles: