TV troubleshooting and FAQs

Situation
Vertical or horizontal lines are shown on the TV screen

Checklist  
Ensure that:
• The software is up-to-date

Answer
To find out more about the nature of the stripes, please check if:
• The stripes are also visible in the TV menu. Press the “Menu” button on the remote control of the TV
• The stripes are also visible when the Philips logo is shown in the startup screen

Reset the TV
• Unplug the television from the power socket
• Disconnect all devices from the television
• Wait at least one minute after the LED light has switched off
• Switch the TV back on

If the problem persists after the reset, please contact the dedicated Philips television support team.
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Please ensure that your television is updated with the latest software version. 
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Situation
Vertical or horizontal lines are shown on the TV screen

Checklist  
Ensure that:
• The software is up-to-date

Answer
To find out more about the nature of the stripes, please check if:
• The stripes are also visible in the TV menu. Press the “Menu” button on the remote control of the TV
• The stripes are also visible when the Philips logo is shown in the startup screen

Reset the TV
• Unplug the television from the power socket
• Disconnect all devices from the television
• Wait at least one minute after the LED light has switched off
• Switch the TV back on

If the problem persists after the reset, please contact the dedicated Philips television support team.