TV troubleshooting and FAQs

Situation
One of the following occurs with DVB-T/C/S channels:
• One or more channels are missing
• No channels are found
• Error message “No signal” appears when a channel is selected
• The picture shown is blurry or has cubes of pixels (macro-blocks)
• The sound drops
• It takes a long time to switch channels
• A black screen is shown, the picture and sound are not visible
• A coloured screen is shown when switching channels

Checklist
Ensure that:
• channels are installed on the TV (no set-top box is used)
• the source “Watch TV” is selected
• The TV has been updated with the latest software

Answer
Select the applicable broadcast signal to proceed with the troubleshoot:
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Situation
One of the following occurs with DVB-T/C/S channels:
• One or more channels are missing
• No channels are found
• Error message “No signal” appears when a channel is selected
• The picture shown is blurry or has cubes of pixels (macro-blocks)
• The sound drops
• It takes a long time to switch channels
• A black screen is shown, the picture and sound are not visible
• A coloured screen is shown when switching channels

Checklist
Ensure that:
• channels are installed on the TV (no set-top box is used)
• the source “Watch TV” is selected
• The TV has been updated with the latest software

Answer
Select the applicable broadcast signal to proceed with the troubleshoot: